FAQ:

Q: Is SleepStik easy to use?

A: There will likely be a small learning curve to adjusting SleepStik to your personal comfort. You can also expect to shift around in your seat for a minute or two as you learn to trust SleepStik’s ability to hold your head up. Once you have adjusted the Head Loop for the proper circumference and height setting, you will likely never need to adjust them until you need to wash it, or until you loan it to someone who changes these two settings. No tools required!

Please note that sitting for long periods of time will always be an uncomfortable experience. SleepStik will not relieve all discomfort issues. However, you will likely find that it will substantially reduce neck, shoulder and upper back pain.

 

Q: Will wearing SleepStik make me look cool?

A: No!  But it is likely that you will look cooler than the person sitting next to you who is trying to prop their head up with a pillow, or doubled over onto their food tray.  However, you may feel cool for being one of the first to know about this revolutionary new product.

 

Q: Can I use SleepStik while driving a motor vehicle?

A: No! Under no circumstances should you use this product while driving.

 

Q: Will I be able to take my SleepStik on flights that require TSA passenger screening security check points?

A: There are currently no rules prohibiting such devices on commercial flights. To date, there have been no issues reported with TSA screenings.  Additionally, there have been no issues to date with commercial airlines and with use under FAA guidelines.

 

Q: Can I use my SleepStik for head support in places other than travel seats?

A: Yes. Although an exhaustive list of possible uses has not been compiled, it is anticipated that this device will be used in airport terminal seating, as well as for use in any location where a seat back or wall is available. It even works standing up while wearing a full back pack! Other possible uses are for reading at home, watching TV, and while working at your desk.

 

Q: Are there any issues with using SleepStik while I’m injured , and/or with other chronic ailments?

A: Please read our product disclaimer about such possible complications. It is advised that you do not use this product without your physician’s approval if there is any question in your mind about your health relating to posture and/or spinal abnormalities.

 

Q: Is there a limit for how heavy a traveler can be and still be able to use this device effectively?

A: No. SleepStik’s Support structure is made from high quality plastic resin. The part is quite rigid, and will not structurally deform or buckle under normal use.

 

Q: Can I order SleepStik in various colors and sizes?

A: At this time, there are no size or color options.  As this new company matures, it is anticipated that a wide variety of options for sizes and colors, as well as Head Loop styles and accessories will be made available to the public. The current offering is designed to fit adults ranging from 5’ - 0” to 6’ - 6” in height.

 

Q: Can I use my sleep mask with SleepStik?

A: Yes. Additionally, SleepStik is compatible for use in conjunction with headphones, ear buds, ear plugs, baseball caps, and other similar items.

 

Q: Where can I buy SleepStik?

A: SleepStik is currently only offered for sale via online sales at comments@sleepstik.net   SleepStik is not currently offered in wholesale quantities for resale.  We at SleepStik will be working diligently to offer this product via online sales to other countries in the near future.

 

Q: Is this product washable? What will I need to do to keep my SleepStik in good working order?

A: The Head Loop is machine washable. The Support Structure is hand-washable with soap and water using a sponge or washcloth. Do not allow the part to come into contact with plastic solvents, paint thinners and/or abrasive scrub pads, as these items will mar the surface of the part.

 

Q: Are the materials recyclable?

A: No. However it is anticipated that you will never feel the need to recycle this product. Please feel free to gift your SleepStik to a traveler friend if you have no need to keep it.

 

Q: What is the history of SleepStik?

A: SleepStik was invented by Rick Riday, an American inventor and free-lance product engineer living in the Seattle area. He first got the idea while suffering from neck pain on a long flight in the year 2015. However, due to other life commitments, he didn’t start a serious development and refinement process until 2018. As an experienced prototype fabricator, he built and tested many iterations of the concept, and suffered through many sleepless and painful nights of testing the prototypes he built. Many of his initial attempts were very, very bad in that they caused severe pain, sometimes within minutes after the start of testing. After many attempts and failures, the idea for the current form factor came to him while traveling in November of 2018. The next prototype he built after returning home yielded a nearly perfect result! The product was launched of online sales in October of 2019. The Support Structure parts are molded in Everett, Washington, and the Head Loop assemblies are fabricated in Shenzhen, China. Product assembly and retail shipping originate in Washington State.

Use this device for head support for durations of time lasting from several minutes up to several hours. If pain occurs over time, stop using the device until the pain has subsided.

 

Optional configurations:

Above ears vs. over ears

Loop sloped downward vs. loop sloped upward.

Loop cinched tight vs. loop adjusted to be loose fitting

Head facing forward vs. head turned slightly to the left or right

Upright body position vs. slouched body position with lumbar pillow.

 

QUESTIONS OR COMMENTS:

Your comments and experiences using this brand new product are important to us! Please write to us at comments@sleepstik.net if you would like to share your thoughts.

Thank you!

 

SIXTY (60) DAY RETURN GUARANTEE TERMS AND CONDITIONS:

If you are not completely satisfied with your purchase, you may return your SLEEPSTIK HEAD SUPPORT within sixty (60) days of purchase for a full product refund, less shipping, processing and handling charges. This refund applies only to orders with approved credit being delivered to all valid physical mailing addresses within the United States.

 

ONE (1) YEAR MANUFACTURER'S WARRANTY INFORMATION:

The SLEEPSTIK HEAD SUPPORT is covered for a full ONE (1) year under normal use. SLEEPSTIK, LLC will provide the necessary parts to repair or replace the SLEEPSTIK HEAD SUPPORT during this time period. After the expiration of the warranty, the cost to repair or replace the SLEEPSTIK HEAD SUPPORT will be the responsibility of the owner.

If you have any questions or concerns, please contact our Customer Service Department at comments@sleepstik.net

 

PRODUCT DISCLAIMER:

USE THIS DEVICE AT YOUR OWN RISK. SLEEPSTIK, LLC SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE MISUSE OF ANY SLEEPSTIK MATERIALS AND/OR INFORMATION.  CONSULT YOUR PHYSICIAN BEFORE USE IF YOU SUFFER FROM, OR HAVE EVER SUFFERED FROM SYMPTOMS CAUSED BY NECK AND/OR SPINAL INJURY.  CONSULT YOUR PHYSICIAN BEFORE USE IF YOU HAVE EVER BEEN DIAGNOSED WITH A NECK OR SPINAL DEFORMITY. DISCONTINUE USE IF PAIN PERSISTS.  CONSULT YOUR PHYSICIAN BEFORE RESUMING USE.

 

DO NOT USE WHILE DRIVING ANY MOTOR VEHICLE.  USE ONLY AS DIRECTED.

 

DO NOT USE FOR ANY PURPOSE OTHER THAN FOR HEAD SUPPORT WHILE SEATED.

 

THIS DEVICE IS DESIGNED TO PROVIDE HEAD SUPPORT FOR TRAVELERS AND COMMUTERS AS AN AID FOR ACHIEVING SHORT-TERM REST AND SLEEP WHILE SEATED. THIS DEVICE IS NOT INTENDED TO CURE ANY TYPE OF PHYSICAL AILMENT, NOR IS IT INTENDED TO ALLEVIATE ANY TYPE OF CHRONIC PAIN OR IMPROVE ANY TYPE OF LONG-TERM PHYSICAL CONDITION.  GIVEN THAT THIS DEVICE IS BRAND NEW, AN EXHAUSTIVE LIST OF “POSSIBLE HAZARDS” HAS NOT BEEN COMPILED. THEREFORE, IT IS THE RESPONSIBILITY OF THE USER TO EXCERSIZE EXTREME CAUTION WHEN USING THIS DEVICE UNDER QUESTIONABLE CIRCUMSTANCES.

DUE TO THE INHERENT DISCOMFORT ASSOCIATED WITH SITTING FOR LONG PERIODS OF TIME, USE OF THIS PRODUCT IS NOT INTENDED TO ELIMINATE ALL TRAVEL SEAT DISCOMFORT. HOWEVER, WE SINCERELY BELIEVE THAT THE USE OF THIS DEVICE WILL LIKELY IMPROVE YOUR TRAVEL EXPERIENCE.

SLEEPSTIK LLC EXPRESSLY DISCLAIMS LIABILITY FOR ANY LONG-TERM WEAR AND TEAR AND/OR PHYSICAL DAMAGE TO SEAT BACK FABRIC AND CUSHIONING.

SLEEPSTIK LLC EXPRESSLY DISCLAIMS LIABILITY FOR ANY THIRD PARTY INFORMATION WRITTEN ABOUT SLEEPSTIK MATERIALS AND USE CASES FOR PURPOSES OTHER THAN “HEAD SUPPORT FOR TRAVELERS”.

SLEEPSTIK LLC WILL NOT SHARE YOUR PERSONAL INFORMATION WITH ANYONE OUTSIDE OF THIS COMPANY.  SLEEPSTIK LLC WILL NEVER SELL YOUR PERSONAL INFORMATION TO ANY THIRD PARTY ENTITY. DUE TO THE NATURE OF ONLINE MARKETING ALGORHYTHMS, YOUR PERSONAL INFORMATION MAY BE ACCESSED TO OFFER YOU RELATED SLEEPSTIK ITEMS, AND OR PRODUCTS.

WHILE SLEEPSTIK LLC STRIVES TO MAKE THE INFORMATION ON THIS WEBSITE AS ACCURATE AS POSSIBLE, WE MAKE NO CLAIMS, PROMISES, OR GUARANTEES ABOUT THE ACCURACY, COMPLETENESS, OR ADEQUACY OF THE CONTENTS OF THIS SITE, AND ALSO EXPRESSLY DISCLAIM LIABILITY FOR ERRORS AND OMISSIONS IN THE CONTENTS OF THIS SITE.